General Questions

Absolutely not!

We are a local Cape Fear company, but we are capable of servicing clients that are located anywhere in the world!
We get asked that a lot. To put it simply, we don't have the overhead costs of bean bag chairs, foosball tables or a corner office in the city.

Nope, we work remotely, dedicate ourselves to our work, and don't waste precious time or money with big company retreats in Vegas.

That is not to say we don't know how to have fun, because we do! We just aren't a company built on ego, we are built on helping others build their dreams!
This isn't one we hear too often, however have you ever heard of "You get what you pay for?"

While we think our prices are more than affordable and competetive, we understand some may still find them expensive. Anything we create or work on is of the highest quality out there.

We guarantee you won't be able to find our quality of work, with exceptional customer service, at our affordable rates anywhere!

Working with us shouldn't be looked at as a business expense, but instead an opportunity to grow and achieve your goals!
As you can imagine the answer to this question could vary depending on quite a few factors. But in reality, we have the ability to completely manage your project without you needing to lift a finger, if that is what you wanted.

That being said, unless that is something you specifically wanted, we would never think about working on your project without your participation, insight, experience, and assistance.

Depending on the project there maybe things we need supplied, such as photo's, graphics, text, etc.

No matter what your wants and needs are, we make the process smooth and painless.
Absolutely! We understand the needs of small businesses and start up companies. We have a wide variety of options available for small and large businesses.

We take pride in providing the highest quality product for the best possible value. We can create and work with almost an budget.
Yes. We offer a 30 day satisfaction guarantee and a 90 day warranty on all websites.

We also have the same policy for all logo's, graphics and design that cover all major defects or fixes from our end of the process.
For the most part yes, we can absolutely match or beat the quote you received.

But don't forget, while we generally will offer you a lower price, the quality of work you receive on average will be of higher quality than if you went any where else.

We believe it never hurts to ask. So send us a message! Let's talk!
Absolutely not! Any and all projects that we take on is handled in house, by our team, and/or our on-board contractors.

We believe by maintaining and keeping this level of oversight and control, we can produce better results, improving quality while keeping costs down by being hands on and never passing you off to another country to make a quick buck.

Web Design & Development Questions

Yes. Any website we build will ALWAYS be mobile friendly.

With statistics showing that more than half of the worlds internet traffic is coming from mobile devices today, we feel it is important that any website we build not only functions properly on mobile devices, but look great on them as well.
How long your project takes depends on many factors. Some projects can be completed sooner than others.

This is where our transparency policy comes in handy. At the beginning of your project you will be given a timeline with milestones that detail how long it should take and when you can expect it to be done.

In our experience the average web development project can take between 4-12 weeks. Smaller, simpler projects can be completed much faster. At the same time, larger, more involved websites could take more time.
Before starting work on any project we require a percentage as a deposit and receive payments through agreed upon milestones set in your contracts timeline.

We take pride in working with our clients and providing a clear, transparent and fair payment policy.
Already have a website? No problem! Sometimes you aren't looking for a full build, maybe just an update or some changes.

Whatever you need done to your existing website we can help with! Big or small. We can make the changes, or swap out components for updates and have you looking good as new in no time!

Most see the changes to their website once they've been uploaded in under ten minutes!
We offer custom coded, custom built sites, as well as Wordpress or other CMS options.

We have a wide variety of custom templates available for quick turn around and pre-built sites if that would fit your needs better.

Whatever your needs are, we have the skills and options available to produce a great product and deliver results!
Don't stress it! Even if you take your website to be managed internally after we build it, we are always only a call, text or email away!

We offer special incentives for return and repeat clients. Whether it is keeping design elements up to date, security or content, you can rest assured that your website will always be in working order with our site Monitoring and Maintenance options.

No matter the situation or circumstance, if you need help with your project, please do not hesitate to contact us.
It is possible that you could update and make changes to your website yourself when your project is completed.

When our work is complete, we can give you a comprehensive review on the workings and structure of your project.

We also offer broader and more in depth training on how to work with your website when it is completed for both custom built websites and projects that use a CMS.
We can absolutely maintain your website after completion.

We like to establish long-term business relationships. Part of that is having options available for our clients to have us continue to update and maintain their website after its completion.

If this is something you will need or require we would be more than happy to take on the responsibility and work with you further.

Social Media Questions

Any and all of them.

Social media is a constantly evolving and changing online entity. We make sure we are up to date and knowledgable on all upcoming and current platforms that may be utilized to our client's benefits.

Now, not all platforms are created equal and you don't need to be on every platform. But knowing where your target audience is and how to reach them? That's another thing we are great at!
Not a problem at all!

We can create, manage, design an optimize your accounts with your vision and brand's identity directly in mind.

Timing launchs and content with your campaigns, goals, etc.
Yes, absolutely!

As with anything of our other services, we have the ability to completely automate your online needs so certains areas of your business can be completely hands off for you. Or we can just add an extra hand here or there where you need it.
Absolutely! Want to stay hands on with everything yourself but you just need the content made?

Look no further than White Hat Web Solutions! We offer a wide variety of Content Creation Packages that are sure to give you exactly what you need while keeping you at the reins.
Getting to know your business is crucial to representing it online accurately.

We are great at understanding your brand's voice, tone, and overall messaging.

Add our knowledge and natural ability with the data we collect and we analyze your target audience to narrow down and target your target audience's demographics, interests, and behavior. We are second to none in this area.
The first place we like to start when creating a strategy for a business is to clearly define your intentions and goals with the project. Defining your goals will help shape the rest of your strategy.

Next we would identify your target audience as what they care about is essential in creating effective content. We would collect and analyze data through our propritary methods to learn as much as we can about your target audience's demographics, interests, and behavior.

Then we would choose the appropriate platforms, finish the strategy, and put our plans into action! After that it is monitor, analyze, engange, make changes and repeat until you've hit new heights you've never dreamed of.
We have a a great set of Social Media Management packeges that break down your needs and create a plan that will grow your business while not killing your wallet.

If you hire us for strategy and managemant then how often depends on a few extra factors.

What your goals are, what platforms your using, your target audience's activity and much more. This is generally something that is decided during the strategy and planning phase when working with us.
We do everything from research, analysis, planning, strategy, creation, engagement and so much more!

We know how to use social media for your business or project like no one else!

There is no one size fits all solution for every business, that is why working with us on your socials will give you results you won't get anywhere else, because of our combined knowledge, proprietary methods and custom built solutions!